WhatsApp Ordering System for B2B and Retail Orders
A WhatsApp ordering system lets retailers, distributors and sales reps place orders through the app they already use every day. With the mSELL WhatsApp ordering system, buyers browse an interactive product catalogue with images, prices and stock, place orders through a guided chat flow and get instant confirmation.
Orders sync in real time with your SFA, DMS and ERP, so inventory, billing and delivery data are always up to date. Automated WhatsApp updates keep customers informed about dispatch, delivery and payment reminders, in their preferred language and even outside working hours. The result is WhatsApp order management that needs no extra app for your buyers.
Grow Your Business with WhatsApp Ordering
Remodel Retail Ordering, Management & Deliveries
Power up field sales with WhatsApp Ordering inside your SFA. Sales and distributors can place, track, and manage orders right from WhatsApp—anytime.
Key Features:
- Instant Order PlacementSales representatives and retailers can place orders directly via WhatsApp using a guided message flow or predefined product catalogs.
- Real-Time Order SyncingOrders placed through WhatsApp are instantly synchronized with your SFA system, ensuring up-to-date inventory, billing, and delivery data.
- Interactive Product CatalogShare digital product catalogs on WhatsApp with images, prices, and stock availability to streamline decision-making for buyers.
- Automated Order ConfirmationCustomers receive real-time order confirmation, estimated delivery times, and invoice details —all on WhatsApp.
- Anytime requestsLet customers place requests outside working hours using guided WhatsApp flows.
- Multi-Language SupportCommunicate with your distributors and sales teams in their preferred language for higher adoption and satisfaction.
- Status Tracking & NotificationsAutomated WhatsApp updates keep customers informed about order status, dispatch, delivery, and payment reminders.
How WhatsApp Ordering Works
- Step 1The retailer opens the WhatsApp chat and browses the product catalogue.
- Step 2Products and quantities are selected through a guided message flow.
- Step 3The order is confirmed instantly with delivery estimate and invoice details.
- Step 4The order syncs with SFA, DMS and ERP for billing and dispatch.
- Step 5Status updates and payment reminders arrive on WhatsApp.
Benefits of WhatsApp Commerce for B2B
- No new app for retailers to install.
- Orders 24x7, even outside working hours.
- Fewer order-taking calls for sales teams.
- Real-time order sync with back-office systems.
- Multi-language support for higher adoption.
Related Solutions
Frequently Asked Questions
Do retailers need a separate app?
No. Retailers order directly on WhatsApp, which they already use every day.
Is it built on the WhatsApp Business API?
Yes. Manacle uses the WhatsApp Business API for order notifications, customer communication and chat flows.
Can orders sync with DMS?
Yes. Orders placed on WhatsApp sync instantly with mSELL SFA and DMS, keeping inventory, billing and delivery data up to date.
Can it send payment reminders?
Yes. Automated WhatsApp messages cover order status, dispatch, delivery and payment reminders.
